Complaince

Dear Investors/Traders In case of any grievance against our services kindly follow the procedure given below to register your grievance with us.

Level 1 :- All the clients having grievances regarding any service can register here by clicking here and keep the Ticket Number / Reference number with you to ensure timely recording and recognition of the grievance. the respective person shall revert within 5 working days w.r.t redressal of such complaint. ( Please mention your payment details such as Payment date, Fee paid with the Transaction ID, your registered phone number with us )

NOTE:  “Payment Date, Fee Paid with the Transaction ID” are Important for us to verify the client status, NO Complaint will be VALID without these details as it is a Mandatory Step to avoid Fake Complaints by Scammers.

Level 2 :- If the client is not satisfied with the resolution and still wants to escalate the complaint, he/she can escalate the matter to Compliance Officer admin @ equityx.in with TICKET NUMBER / REFERENCE NUMBER ( given on Level 1 ) Here, we will try to assist the client with best possible solution adhering to the time span of 10 working days. 

Level 3 :- If in case the client is still not satisfied he/she can escalate the matter with the market regulators SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. Please note that in case client marks a copy of mail to all the levels, it will not be considered as escalated matter, it shall in any case start from level 1 and only in case of a separate mail after expiration or reply from the previous level shall the complaint be considered at next level.

SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link:
https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330

ODR Portal could be accessed, if unsatisfied with the response.  A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link -https://smartodr.in/ 

Please note that in order to receive timely resolution over raised grievance. Client should first highlight their complaint to EquityX.in only. In case if the client is not convinced with the solution provided they can highlight the grievance to the next level or market regulator.

Note : By subscribing to our services you consent to our Privacy Policy and Terms of Use , we have the right to accept or deny any client if found engaged in  suspicious activities. 

“If you wish to contact with our Customer care Representative on our services kindly contact us at Whatsapp number +91 987 0250 956.